Terms and Conditions

Welcome to Cookie Nest, your trusted destination for handcrafted gourmet cookies at https://cookienest.store. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing https://cookienest.store or making a purchase, you agree to be bound by these Terms, which are designed to ensure a transparent and fair experience for our global customers. Cookie Nest, established in 2015, operates with a commitment to legal compliance and customer satisfaction, reflecting our expertise, authoritativeness, and trustworthiness (EEAT).

These Terms are crafted by our experienced legal team to align with international e-commerce standards, including consumer protection laws. We encourage you to read them carefully to understand your rights and responsibilities when engaging with Cookie Nest. For any questions, contact us at https://cookienest.store/contact.

Acceptance of Terms: Your Commitment to Cookie Nest

By using https://cookienest.store, you confirm that you are at least 18 years old or have parental consent and agree to these Terms. If you do not agree, please refrain from using our website or services. Cookie Nest reserves the right to update these Terms at any time, with changes posted at https://cookienest.store/terms. Continued use constitutes acceptance of the updated Terms.

These Terms apply to all interactions, including browsing, purchasing, or participating in promotions. They form a legally binding agreement, ensuring clarity and trust for our global audience.

Use of Our Website: Guidelines for a Seamless Experience

Cookie Nest provides https://cookienest.store for personal, non-commercial use. You may browse, order cookies, or engage with content like blogs and recipes, subject to the following conditions:

  • Permitted Use: Use the site for lawful purposes, such as purchasing cookies or accessing information.
  • Prohibited Actions: Do not attempt to hack, distribute malware, or misuse our content. Unauthorized commercial use, such as reselling our products, is strictly prohibited.
  • Account Responsibility: If you create an account at https://cookienest.store, safeguard your login details. You are responsible for all activities under your account.

Cookie Nest employs security measures like SSL encryption to protect your experience, but we are not liable for damages caused by unauthorized access due to your negligence.

Intellectual Property

All content on https://cookienest.store, including images, recipes, logos, and text, is owned by Cookie Nest or licensed partners. You may not reproduce, distribute, or modify this content without written permission. Contact us at support@cookienest.store for licensing inquiries.

Ordering and Payment: How to Purchase from Cookie Nest

At https://cookienest.store, we strive to make ordering our gourmet cookies straightforward. The following terms govern your purchases:

Order Placement

  • Orders are placed through our secure checkout process at https://cookienest.store.
  • You must provide accurate information, including shipping address and payment details.
  • Cookie Nest reserves the right to reject orders due to stock unavailability, pricing errors, or suspected fraud.

Pricing and Payment

  • Prices are listed in USD and exclude taxes or duties, which are your responsibility for international orders.
  • Payments are processed via secure third-party gateways like Stripe or PayPal. Cookie Nest does not store your payment information.
  • Errors in pricing may occur; we will notify you and offer the option to proceed or cancel if corrected.

Order Confirmation

Once your order is placed, you’ll receive a confirmation email. This does not guarantee availability until processed. If an item is unavailable, Cookie Nest will contact you to offer alternatives or a refund.

Shipping and Delivery: Getting Your Cookies to You

Cookie Nest ships worldwide from our Austin, Texas, bakery. Our shipping terms ensure clarity:

  • Delivery Times: Estimated delivery times are provided at checkout on https://cookienest.store but are not guaranteed due to factors like customs delays or carrier issues.
  • Shipping Costs: Calculated based on weight and destination, displayed before purchase.
  • Risk of Loss: Ownership transfers to you upon delivery. Cookie Nest is not liable for delays or damages caused by carriers, though we will assist with claims.

For damaged or lost orders, notify us within 7 days via https://cookienest.store/contact. We’ll work with you to resolve issues, subject to our return policy.

International Shipping

International customers are responsible for customs duties and compliance with local laws. Cookie Nest provides tracking for transparency but cannot control customs processes.

Returns and Refunds: Our Commitment to Satisfaction

Cookie Nest stands behind the quality of our cookies. Our return and refund policy is as follows:

  • Defective Products: If cookies arrive damaged or spoiled, contact us within 7 days at support@cookienest.store with photos. We’ll provide a replacement or refund.
  • Customer Satisfaction: Due to the perishable nature of our products, we do not accept returns for taste preferences unless defective.
  • Refunds: Processed within 14 days to the original payment method, excluding shipping costs.

Full details are available at https://cookienest.store/returns. Our policy reflects industry standards and our expertise in customer care.

Product Disclaimers: Understanding Our Offerings

Cookies at https://cookienest.store are handmade, so slight variations in appearance may occur. We provide detailed ingredient lists, but cross-contamination with allergens like nuts or dairy is possible. Customers with allergies should consult a doctor before ordering.

Cookie Nest disclaims warranties on taste or suitability for specific dietary needs beyond what’s stated. Nutritional information is approximate and not medical advice.

Limitation of Liability: Defining Our Responsibilities

To the fullest extent permitted by law, Cookie Nest, its officers, and affiliates are not liable for indirect, incidental, or consequential damages arising from your use of https://cookienest.store or our products. This includes, but is not limited to, loss of profits, data, or health-related issues.

Our maximum liability is limited to the purchase price of the product in question. In jurisdictions where such limitations are restricted, they apply to the maximum extent allowed.

Force Majeure

Cookie Nest is not liable for delays or failures due to events beyond our control, such as natural disasters or supply chain disruptions. We will notify you of impacts via https://cookienest.store.

Indemnification: Your Responsibilities

You agree to indemnify Cookie Nest against claims arising from your misuse of https://cookienest.store, violation of these Terms, or infringement of third-party rights. This includes legal fees and damages.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Texas, USA, without regard to conflict of laws principles. Disputes will be resolved in courts located in Austin, Texas. Cookie Nest encourages amicable resolutions—contact us first at https://cookienest.store/contact.

For international users, we comply with applicable local laws to the extent required, ensuring fairness across our global customer base.

Termination of Use: Our Rights

Cookie Nest may suspend or terminate your access to https://cookienest.store if you violate these Terms, engage in fraudulent activity, or misuse our services. You will be notified, and any outstanding orders may be canceled with a refund.

Promotions and Discounts: Terms of Offers

Promotions at https://cookienest.store are subject to specific terms, such as expiration dates or minimum purchase requirements, detailed at checkout. Cookie Nest reserves the right to modify or cancel promotions without notice.

Third-Party Services: External Dependencies

We use third-party services for payments, shipping, and analytics. Cookie Nest is not liable for their independent actions, though we select partners with robust privacy and security practices.

Accessibility and User Experience

Cookie Nest strives to make https://cookienest.store accessible to all users, complying with WCAG guidelines where feasible. If you encounter issues, contact us to ensure we address them promptly.

Changes to These Terms: Keeping You Informed

Cookie Nest may update these Terms to reflect legal or operational changes. Updates will be posted at https://cookienest.store/terms with the effective date. We recommend checking periodically, as continued use constitutes acceptance.

Effective Date

These Terms are effective as of August 22, 2025, ensuring alignment with current laws and practices.

Contact Us: We’re Here to Help

For questions about these Terms, reach out to Cookie Nest at:

Our team, backed by legal and e-commerce expertise, will respond promptly to ensure clarity.

Our Commitment to You: Trust and Transparency

Cookie Nest’s Terms and Conditions are designed to foster trust and ensure a fair, enjoyable experience at https://cookienest.store. Our experience in the gourmet food industry, combined with authoritative legal practices, positions us as a reliable choice for cookie lovers worldwide.

Thank you for choosing Cookie Nest. We look forward to delighting you with our cookies and exceptional service.

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