At Cookie Nest, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit https://cookienest.store or engage with our services. As a trusted online bakery specializing in handcrafted gourmet cookies, Cookie Nest adheres to global privacy standards, ensuring transparency and security for our worldwide customers. By using our website, you agree to the practices outlined in this policy, which reflects our dedication to Experience, Expertise, Authoritativeness, and Trustworthiness (EEAT).
Founded in 2015, Cookie Nest operates under strict compliance with laws like GDPR, CCPA, and other international regulations. Our team, led by experts in e-commerce and data protection, regularly updates this policy to maintain its relevance and compliance. Please read this page carefully to understand how we handle your information at https://cookienest.store.
Information We Collect: Clarity on Data Practices
Cookie Nest collects various types of information to provide you with a seamless shopping experience at https://cookienest.store. This includes data you voluntarily provide, as well as information gathered automatically to enhance our services.
Personal Information You Provide
When you place an order, create an account, or contact us through https://cookienest.store, we may collect:
- Contact Details: Name, email address, phone number, and shipping address to process orders and communicate updates.
- Payment Information: Credit card details or other payment methods, processed securely via trusted third-party gateways.
- Account Preferences: Information like dietary preferences or subscription choices to personalize your experience.
- Customer Inquiries: Messages sent via our contact form, email (support@cookienest.store), or phone (+1-800-266-5436).
We only collect what’s necessary to fulfill your requests, ensuring a trustworthy process. For example, your address is essential for delivering our freshly baked cookies, while your email helps us send order confirmations.
Automatically Collected Information
To improve your experience at https://cookienest.store, we use cookies and similar technologies to gather:
- Browsing Data: IP address, browser type, device information, and pages visited to optimize site performance.
- Usage Patterns: Time spent on the site, clicks, and navigation paths to enhance user-friendliness.
- Analytics Data: Aggregated data via tools like Google Analytics to understand customer trends without identifying individuals.
You can manage cookie preferences through your browser settings or our consent popup at https://cookienest.store. We respect your choices, reflecting our commitment to transparency.
Information from Third Parties
Occasionally, we receive data from partners, such as social media platforms when you log in via accounts like Facebook or Google. We also work with shipping carriers to obtain delivery updates. Cookie Nest ensures these partners meet our high standards for data protection.
How We Use Your Information: Purpose-Driven Practices
At Cookie Nest, we use your information responsibly to deliver exceptional service and maintain our reputation as an authoritative online bakery. Our uses include:
Order Fulfillment and Delivery
Your contact and payment details enable us to process orders, ship cookies, and provide tracking information via https://cookienest.store. For instance, we share your address with carriers like UPS to ensure timely delivery.
Customer Support
When you reach out through https://cookienest.store/contact, we use your information to respond promptly. Our team, trained in customer relations, may reference your order history to resolve issues efficiently.
Personalization and Marketing
With your consent, we use preferences and browsing data to tailor recommendations, such as suggesting vegan cookies if you’ve shown interest. We may also send promotional emails about new flavors or discounts, which you can opt out of at any time.
Website Improvement
Analytics data helps us enhance https://cookienest.store, ensuring faster load times and intuitive navigation. This reflects our expertise in creating a user-friendly e-commerce platform.
Legal Compliance
We process data to comply with tax laws, fraud prevention, and consumer protection regulations. Cookie Nest’s legal team ensures adherence to these obligations, reinforcing our trustworthiness.
Data Sharing: Limited and Secure Partnerships
Cookie Nest only shares your information when necessary and with trusted partners who uphold our privacy standards. We never sell your data for profit, prioritizing your trust.
Service Providers
We work with third parties to operate https://cookienest.store, including:
- Payment Processors: Companies like Stripe or PayPal handle transactions securely.
- Shipping Partners: Carriers like DHL receive your address for delivery.
- Analytics Tools: Google Analytics processes anonymized data to improve our site.
These partners are bound by strict confidentiality agreements and comply with applicable privacy laws.
Legal Obligations
Cookie Nest may disclose data if required by law, such as in response to a court order or regulatory request. We ensure such disclosures are lawful and minimal, protecting your rights.
Business Transfers
In the unlikely event of a merger or sale, customer data may be transferred as a business asset. We will notify you via https://cookienest.store and ensure continued protection.
Data Security: Safeguarding Your Information
Cookie Nest employs industry-standard measures to protect your data at https://cookienest.store. Our security practices include:
- Encryption: SSL/TLS protocols secure data transmission during checkout and form submissions.
- Access Controls: Only authorized personnel access customer data, using multi-factor authentication.
- Regular Audits: We conduct frequent security reviews to identify and address vulnerabilities.
Despite these efforts, no online system is entirely risk-free. Cookie Nest disclaims liability for breaches beyond our control but commits to notifying affected users promptly in accordance with laws like GDPR.
Your Privacy Rights: Empowering You with Control
Cookie Nest respects your rights to manage your personal information. Depending on your location, you may have rights under GDPR, CCPA, or similar regulations, including:
- Access: Request a copy of your data held by Cookie Nest.
- Correction: Update inaccurate information.
- Deletion: Ask us to remove your data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing emails or restrict data processing.
To exercise these rights, contact us at support@cookienest.store or via https://cookienest.store/contact. We respond within 30 days, often faster, as part of our commitment to trustworthiness.
Managing Cookies
You can disable cookies via browser settings or our consent tool at https://cookienest.store. Note that essential cookies are required for core functions like checkout.
International Data Transfers: Global Compliance
As a global business, Cookie Nest serves customers worldwide from our base in Austin, Texas. Data may be transferred across borders, particularly for international orders placed at https://cookienest.store. We use Standard Contractual Clauses (SCCs) and other mechanisms to ensure compliance with international privacy laws.
For EU customers, we adhere to GDPR requirements, ensuring equivalent protection regardless of where data is processed. Contact us for details on cross-border data handling.
Children’s Privacy: Protecting Young Users
Cookie Nest’s services at https://cookienest.store are not directed at children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, we delete it immediately. Parents can contact us to address concerns.
Third-Party Links: External Websites
Our website at https://cookienest.store may include links to external sites, such as social media or partner pages. This Privacy Policy does not apply to those sites. We encourage reviewing their policies before sharing information.
Data Retention: How Long We Keep Your Information
Cookie Nest retains data only as long as necessary:
- Order Data: Kept for 7 years to comply with tax and warranty laws.
- Account Information: Retained until you request deletion or your account becomes inactive for 2 years.
- Analytics Data: Anonymized and stored indefinitely for trend analysis.
Deleted data is securely erased, though backups may persist temporarily for recovery purposes.
Changes to This Privacy Policy: Staying Current
Cookie Nest may update this policy to reflect legal or operational changes. Updates will be posted at https://cookienest.store/privacy with the effective date. Significant changes will be communicated via email to registered users. Continued use of our site constitutes acceptance.
Effective Date
This policy is effective as of August 22, 2025, ensuring alignment with current regulations.
Contact Us: Your Privacy Questions Answered
For questions or concerns about this Privacy Policy, reach out to Cookie Nest at:
- Email: support@cookienest.store
- Phone: +1-800-266-5436 (Monday–Friday, 9 AM–6 PM EST)
- Online: https://cookienest.store/contact
- Mail: Cookie Nest, 123 Sweet Lane, Austin, TX 78701, USA
Our data protection officer, backed by legal expertise, will respond promptly. We value your trust and strive to address all inquiries with professionalism.
Our Commitment to You: Transparency and Trust
Cookie Nest’s Privacy Policy reflects our dedication to protecting your data while delivering delicious cookies worldwide. Our experience in e-commerce, combined with authoritative compliance practices, ensures you can shop at https://cookienest.store with confidence.
Thank you for choosing Cookie Nest. We’re here to make your experience sweet and secure.